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IFMA Suncoast Chapter

Turning Complaints Into Kudos

  • Thursday, February 11, 2016
  • 11:30 AM - 1:30 PM
  • The Rusty Pelican, 2425 N. Rocky Point Dr., Tampa, FL 33607
  • 7


  • Must be a member in good standing of the Suncoast Chapter of IFMA.
  • If you are a Professional Facilities Manager and wish to take advantage of our special rate as a first-time attendee, please contact Debra Altenbernd at 813-251-0565.

    Needs approval of Board member or Chapter Admin
  • Not a member of the Suncoast Chapter of IFMA
  • This rate applies to the spouse or significant other of a Chapter member.

Turning Complaints Into Kudos

February 11, 2016

                        Guest Speaker: Stormy Friday, MPA, FMA

                           Check out her recent article 

Here’s what FMs need to know about why occupants complain and how to respond

The Rusty Pelican
2425 N. Rocky Point Dr.
Tampa, FL  

Sponsored by:



This presentation addresses the CFM competencies of quality, communication, Human Factors, and Leadership.  Worth 1 CFM Maintenance point

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